What is Derbyshire Safeguard?

Derbyshire Safeguard is a multi tiered service for Derbyshire Businesses which provides tailored crime prevention services and support in addition to registration service for business and residential key holders.

What happens to my business information?

This information is retained securely by the police and may be accessed should the police have need to make contact with your key holders for any reason. As a registered business you have 24/7 access to your data and can amend it online at any time.

What if a problem is identified at my premises?

If the police need access to your property or have identified a problem they need to inform you of, they will make contact with your nominated key holder. Should no key holders be available in exceptional circumstances they may be required to call your nominated trades people to prevent addition harm to your premises

What levels of service do you offer?

There are currently two tiers of membership available, Bronze and Silver:

Bronze Service description:

§  Register Up to 3 key-holders

§  Customers can nominate preferred service providers. (e.g. boarding up.

§  Submit records of hazardous items on premises.

§  Edit your registration on-line, by post, email any time or by telephone during office hours.

§  Receive reminders to review and update key-holder listings.

§  Access to Derbyshire Safeguard Business Crime Prevention online library

Silver Service description:

§  All elements of Bronze service.

§  Introductory crime prevention security survey, by appointment. This will provide short, medium and long term assessment and advice - dependant on business needs / budget.

§  If the business becomes a victim of crime a survey review will be conducted on each occasion.

§  Tailored crime prevention toolkits at cost following a survey.

§  Crime alerts and updates through an ‘opt in’  business community messaging service.

§  Comprehensive information concerning matched funding grants where available.

§  Introduction to other relevant agencies, funding opportunities and potential partners.

How much does Derbyshire Safeguard Cost?

Bronze for Business

Subscription: £35 per year (incl VAT)

Silver for Business

Subscription: £85 per year (incl VAT)

Residential

Subscription: £25 per year (incl VAT)

What details do I need to register?
When you register, you should provide the following information:

• Name, address and telephone details of the property you wish to protect.
• Name and address of the person who will receive all correspondence and who will be paying for the subscription. If the person is at another location, then the address of that location should be provided.
• Contact details of the person / persons you have nominated for your call out list, if you are not available. This can be your alarm company or any security personnel who can give instructions to the Police if they are called to your property and cannot contact you. You should make sure they are willing to be nominated as part of the scheme and know what to do if they get called.

You can enter up to three contacts and the Police will call them in the order you determine.

You can also enter information about your property. For example you can register what kind of alarm you have, whether you have a CCTV system or if there are hazardous substances on the premises.

How can I update my details?
These details can be updated online, by phone or by post.

Are these details secure?
Your details are stored in a secured database and are transmitted over the Internet via a 128bit encrypted connection. This encryption method makes it very difficult for any unauthorised people to view your details while they are being they are sent over the Internet.

How do I join?
The easiest and quickest way is via this website, where you can enter all your details online, then choose a payment method. Your nominated contacts will then be available to the local police should the need arise for them to contact you regarding your propery.

I do not have access to the Internet. How can I register or change my details?
Our office hours are between 9am and 5pm. You can call the office on a on 0845 123 333 and ask for Derbyshire Safeguard. After hours you may leave your details on voicemail and a return call or an application form will be sent to you at your request.

Where can I see the terms and conditions?
It is important that you read our Terms and Conditions before you register.

I have more than one business in the area covered: Can I register them all for a single fee and will this be transferable?
One registration is required for each separate address that you wish to register. If you move, as long as you move to other premises within the Derbyshire it will be transferable and you will keep your same membership number.

How will someone finding my property recognise that it is registered with the scheme?
A sticker / sign will be sent to you after registration for you to display in a window of your premises.

I have an alarm fitted to my home / business – why should I sign up to Derbyshire Safeguard?

There are two types of alarms

1)     Those monitored by a central station providing support when activated

2)     Those not monitored providing only an audible indication of activation

If your alarm is monitored by a central station and you are a business then the Silver level service will provide the most appropriate preventative support for your business.

If your alarm is not monitored then activation or incident at your home/business depends upon members of the public to call either the police or the local authority to protect your property.  Registration with Derbyshire safeguard bronze or silver level service will ensure that your nominated/ preferred contacts or key holders are made aware of an incident enabling an appropriate response.

Why have we got to pay for this service?
Business crime prevention services in Derbyshire have historically been funded by external partners by substantial grants. In 2007 this funding ceased. Derbyshire Safeguard is designed to maintain these services by charging modest fees for services used. Derbyshire Police is not required by statute to provide Derbyshire Safeguard services but aspires to do so in order that Derbyshire businesses are protected appropriately from the damage cause by Business crime.

What benefit is this to me as my alarm company already provide this service?
Although the key holder registration element of this service may not be necessary if you have a private company monitoring your alarm the additional benefits of the Silver Service will be advantageous in appropriately protecting your business.

Can I make payment by instalments?
Unfortunately we require payment in full on registration

What businesses should be registered with Derbyshire Safeguard?
Our services are designed specifically for Micro Enterprises and Small to Medium Enterprises across Derbyshire. These can be agricultural, industrial, retail, commercial, service sector or home based.

The police already have my key holder details – why change now?
Like any area of business it is essential to improve and adapt the service we provide. Derbyshire Constabularies’ historical registration process for key holder details for non monitored alarms will cease from January 2009. 

Derbyshire Safeguard – Bronze will supersede this with enhanced functionality and the opportunity to register preferred emergency service suppliers and specific details of your premises. A small fee is charged for this service to ensure information registered is updated to maintain its validity and to support the administration of the services.